Returns and Exchange
We are so confident that you will love your ENJO Products that if you are not completely satisfied with your Purchase or if any product does not perform as claimed, or is damaged or faulty, we will replace the product or refund your money, for a period of up to 30 days (one month) after your Purchase. If the option of a refund is selected the delivery charge and any additional charges if applicable will not be refunded.
Please note that if you purchased any ENJO Bundle or Special and decide within your 30 day period that you are not satisfied with a particular product, the entire Bundle or Special contents will be credited and each individual item will be invoiced accordingly.
Refunds will be made only after we have received the returned Products if applicable. Return postage and handling costs will not be covered by us. You are responsible for the costs associated with returning the Products to us.
If you would like to return your Products personally, please email firstname.lastname@example.org to make arrangements. Returning your Products can only be made on weekdays during office hours and with an appointment.
If you wish to return any Products, it must be returned with the Invoice which was emailed to you after completion of your Purchase.
Accepting returned Products is at our sole discretion.
Exchanges are only available for Products of an equal dollar value.
For return, refund and exchange queries, please call 6270 8300 and our friendly Customer Care team will assist you with any questions. Alternatively, please contact your personal ENJOpreneur who will be able to assist you with all your queries.
Returns and Exchange - Atome
Please note if you purchased your items using Atome the following conditions apply.
If you wish to return your goods, contact our Friendly Customer Care team at 6270 8300. If you are eligible for a refund, your partial payment/payments will be adjusted accordingly and the appropriate amount, if applicable, will be refunded to you direct by Atome. Atome will process the refund immediately; this may take up to 48 hours for the bank to refund the money back into your account.
Exchanges are only available for products of an equal dollar value.
For further information please refer to the FAQs at Atome.
All ENJO cleaning fibres have a six (6) month warranty against faulty workmanship.
All ENJO hardware including the Floorcleaner, Window Combiwiper 16cm and 28cm and Flexi have a twelve (12) month warranty against faulty workmanship.
All other ENJO products including but not limited to bags and any other promotional items have a three (3) month warranty against faulty workmanship.
All Products are only covered when used for their intended purpose and cared for in the way prescribed in the Care Instructions found on the Website. Please keep your Invoice as proof of purchase is required to make a claim.
For all product warranty queries please call 6270 8300 and our friendly Customer Care team will assist you with any questions.